Chili Piper replaced its per-product pricing in 2026: the platform now starts at $1,250 a month billed annually ($15,000/yr) for the Routing & Scheduling tier with 15 seats included, and $3,500 a month ($42,000/yr) for the Experiences tier. The old $30-per-user Concierge, Distro, and Handoff SKUs are gone, most competitor blogs have not caught up, and the floor just moved out of small-team territory. Here is what the new model actually costs and who should pay it.
| Tier | Price | What is included |
|---|---|---|
| Routing & Scheduling | $1,250/mo, annual only (from $15,000/yr) | 15 seats (+$45/seat after), 45,000 AI credits/yr, form-to-meeting routing, chat routing, Salesforce lead distribution, SDR-to-AE handoff, ChiliCal, SSO |
| Experiences | $3,500/mo, annual only (from $42,000/yr) | 30 seats (+$50/seat after), 150,000 AI credits/yr, adds 24/7 Chat AI, Concierge Live instant calls, account identification for ABM |
| ChiliCal standalone | $12/user/mo, 200-seat minimum (about $28,800/yr) | Scheduling only, no routing or AI credits |
Multi-year commitments discount 15% (2-yr), 25% (3-yr), or 40% (4-yr). There is no monthly billing and no free trial listed; it is a demo-first sales motion. Current details are on Chili Piper's pricing page.
They still exist as capabilities, but not as SKUs. Form Concierge is now the form-to-meeting routing inside Routing & Scheduling, Distro is the Salesforce lead distribution, and Handoff is the SDR-to-AE flow. The old model (roughly $15-30 per user per month plus $150-1,000 monthly platform fees) is being phased out. If you are quoted legacy pricing on renewal, you are effectively choosing between grandfathered rates and the new bundle; run the math on both before your renewal call.
Three. The floor is $15,000 a year even if you only have three reps, because 15 seats come bundled whether you use them or not. AI credits are a metered consumable: visitor identification, chat conversations, and routing actions burn the 45,000-or-150,000 annual pool, and high-traffic sites will buy extra bundles. And the 200-seat minimum makes the $12 ChiliCal price a mirage for anyone smaller than a large enterprise.
If inbound volume is your revenue engine, instant routing genuinely pays: speed-to-lead is one of the few conversion levers with compounding returns, which is why it anchors the capture layer in our demand gen vs lead gen breakdown. Chili Piper holds a 4.6/5 on G2 across 700+ reviews and remains the category reference. But at a $15,000 floor, smaller teams should price the alternatives: Calendly Teams at roughly $16-20 per user per month covers round-robin and basic routing, RevenueHero runs about $25-35 per user plus a $79/mo platform fee, and Default reportedly starts around $750/mo. If you run HubSpot, test how far native forms, meetings links, and workflows get you first; that is exactly the kind of plumbing we build in workflow agent builds and audit in a RevOps cleanup.
Chili Piper deal via Hacking Demand Check the current negotiated Chili Piper offer on our marketplace before you take the list-price quote into your demo call. See the Chili Piper deal_ |
Comparing the whole meeting-routing and scheduling layer? The 2026 demand gen tool stack shows where it fits, and the discount marketplace lists 100+ negotiated deals.
As of mid-2026, Chili Piper starts at $15,000 per year ($1,250/mo, billed annually) for Routing & Scheduling with 15 seats and 45,000 AI credits included. The Experiences tier starts at $42,000 per year.
No free trial is listed on the current pricing page; it is a demo-and-annual-contract motion. Calendly or RevenueHero are the usual try-before-you-buy picks.
Concierge, Distro, Handoff, and ChiliCal are now bundled into platform tiers. The old $30/user plus platform-fee model is being replaced by the $1,250/mo and $3,500/mo tiers.
Calendly Teams (about $16-20/user/mo) for basic routing, RevenueHero (about $25-35/user/mo plus $79/mo platform) as the closest form-routing rival, or native HubSpot forms plus meetings if you already pay for Sales Hub.
Sources: Chili Piper pricing page (fetched July 2026), G2 reviews for Chili Piper. Disclosure: some links are partner links; they never change the price you pay.