folk took phone call recording out of beta on November 10, 2026. You can now make calls straight from the folk mobile app using your own phone number, every call is logged automatically as an interaction with a transcript attached, and your whole team's call transcripts live in a new Calls tab. Setup takes about two minutes. If you run outbound or client conversations out of folk and have been duct-taping a dialer to it, this is the week to switch that off. Here is how it works and how to set it up.
What did folk launch?
folk announced to its users on November 10 that phone call recording is generally available after a beta that started in early October, per folk's changelog. The feature does three things: it lets you place calls from the folk mobile app, it records and transcribes those calls, and it saves each one automatically to the right contact as a logged interaction. The new Calls tab collects transcripts across your team, so a founder or sales lead can read every conversation without chasing screenshots or asking reps to paste notes.
How does calling in folk work?
Calls go out from your own phone number, so prospects and clients see a number they may already recognize instead of a random VoIP line. That is the detail that separates this from most built-in CRM dialers. The call happens in the folk mobile app, and when you hang up, the recording, the transcript and the interaction log land on the contact record on their own. There is no separate dialer subscription, no Zapier run, and no browser extension.
How do you set up call recording in folk?
The setup, as of November 2026:
- Install or update the folk mobile app on your phone.
- Verify your mobile number in the app when prompted.
- Open a contact in folk and start the call from there.
- After the call, check the contact record: the interaction and transcript should be attached. Team transcripts appear in the Calls tab.
One thing folk will not do for you: consent. Call recording rules differ by state and country, and some places require you to tell the other person they are being recorded. Make the disclosure part of your opening line and you are covered in spirit everywhere; confirm the specifics for your region before you roll it out to a team.
What does this replace?
Until now, recording calls against folk contacts meant wiring up a phone integration such as KrispCall or a call-logging bridge, which added a second subscription and another sync to babysit. For a team whose call volume is a handful of real conversations a day, the built-in option now covers it. If your team lives on the phone and needs parallel or power dialing, a purpose-built dialer still wins; see our breakdown of Smartlead's SmartDialer for what that tier looks like.
Is folk the right CRM for an outbound team?
folk is a lightweight relationship CRM. It is strongest for founders, agencies and small teams running relationship-driven pipelines, and weakest when you need deep automation, attribution and lifecycle reporting. Call recording closes one of its real gaps: conversations were the one interaction type it could not capture on its own. If your pipeline runs on calls and warm intros, folk is worth a trial. If your bottleneck is not logging calls but getting enough of the right conversations booked in the first place, that is a prospecting system problem, and it is the exact thing we build with The Prospector, our AI prospecting agent.
Frequently asked questions
Does folk record calls automatically?
Calls you place from the folk mobile app are recorded, transcribed and saved to the contact as an interaction automatically. Calls made outside the app are not captured.
Do I need a separate phone number to call from folk?
No. folk calls use your own verified mobile number, so the person you call sees your real number.
Where do folk call transcripts live?
On the contact record as part of the logged interaction, and together in the new Calls tab, where your whole team's transcripts are searchable in one place.
Is folk call recording legal to use?
The feature is legal; how you use it depends on local consent law. Many regions require one-party or two-party consent for recorded calls, so announce the recording at the start of the call and check the rules where you and your contacts are based.
Which folk plan includes call recording?
folk's announcement does not tie the feature to a specific plan as of November 10, 2026. Check folk's pricing page for current plan limits before you commit a team to it.
