What is Zonka Feedback?
Zonka Feedback is a survey and customer experience tool that lets you build and distribute surveys across many touchpoints, then track scores like NPS, CSAT, and CES in real time. It includes a feedback inbox, automated workflows, and dashboards, plus AI Intelligence features for analyzing open-text responses. It is used by support, product, and operations teams to close the loop on customer feedback.
Zonka Feedback pricing (2026)
Zonka Feedback's published tiers center on a Feedback Management plan at around $199/month and an AI Intelligence plan at around $999/month, with an Enterprise plan priced custom by feedback volume and scale. Plan names can vary across listings, so newer pricing may differ. There is no permanent free plan, only a free trial. Confirm current pricing on Zonka Feedback.
| Plan | Price | Best for |
|---|---|---|
| Feedback Management | around $199/mo | Teams running multichannel surveys |
| AI Intelligence | around $999/mo | Teams wanting AI text analysis |
| Enterprise | Custom | High-volume CX programs |
Key features
- Multichannel surveys (web, email, SMS, kiosk, in-app)
- NPS, CSAT, and CES tracking
- Real-time feedback inbox and alerts
- AI-powered text and sentiment analysis
- Dashboards, reporting, and workflow automation
Who is Zonka Feedback best for? (pros & cons)
Pros
- Wide range of survey channels in one platform
- Strong NPS, CSAT, and CES support
- AI analysis for open-text feedback
Cons
- No permanent free plan
- Entry pricing is high for very small teams
- Plan names and inclusions can be confusing
Zonka Feedback vs alternatives
| Tool | Starting price | Best for |
|---|---|---|
| SurveyMonkey | from around $25/mo | General-purpose surveys |
| Delighted | from around $224/mo | Simple NPS and CSAT |
| Qualtrics | Custom | Enterprise CX research |
Zonka Feedback: company snapshot
Quick reference details about Zonka Feedback as a company. Figures marked estimated are third-party approximations and may change.
| Founded | 2014 |
|---|---|
| Employees | ~40 (estimated) |
| Headquarters | Gurugram, Haryana, India |
| Revenue | Not publicly disclosed (estimated ~$3M ARR) |
| Products & services | Customer and product experience platform for omnichannel surveys including NPS, CSAT, and CES. |
| Best for | CX, product, and support teams collecting and acting on customer feedback |
| Website | zonkafeedback.com |
Stack it with
Pair Zonka Feedback with the rest of a modern B2B stack: